Refund & Cancellation Policy

Last updated: August 20, 2026

At ImmerseMe, we want customers to purchase with confidence. If something isn't right, contact us at hello@immerseme.com. We assess requests fairly and will work with you to find an appropriate solution, subject to the terms below and applicable law.

1. Individual Subscriptions

If you accidentally purchase the wrong subscription, are charged twice, or experience another billing issue, contact us as soon as possible at hello@immerseme.com.

We assess refund requests fairly, taking into account the circumstances of the purchase, how the service has been used, any applicable consumer protection laws, and whether an ImmerseMe learning account has already been created or provisioned for you.

If a refund is approved, it will be returned to the original payment method wherever reasonably possible.

2. Schools, Universities & Organizations

Institutional licenses are typically purchased through quotations, purchase orders, invoices, or written agreements.

Refunds, cancellations, license changes, and payment terms for institutional customers are generally governed by the applicable quotation, purchase order, invoice, contract, or other written agreement, unless otherwise required by applicable law.

If you have questions about an institutional agreement, contact your ImmerseMe representative or email hello@immerseme.com.

3. Subscription Renewals & Cancellation

Monthly and annual subscriptions renew automatically at the end of each billing period unless canceled before the next renewal date.

You can manage or cancel an eligible subscription through your billing profile at https://immerseme.com/account/login.

Canceling a subscription prevents future renewals. Unless otherwise stated in your applicable agreement or required by law, access continues until the end of the current paid subscription period.

4. Billing Errors

If you believe you have been charged incorrectly, charged more than once, or see an unexpected payment, contact us as soon as possible at hello@immerseme.com.

We will investigate and correct confirmed billing errors where appropriate.

5. Billing Profile & Learning Account

For individual subscriptions, your billing profile and ImmerseMe learning account serve different purposes.

Your billing profile at https://immerseme.com/account/login allows you to manage your subscription, update payment details, download invoices, and cancel future renewals where those functions are available for your subscription.

Your ImmerseMe learning account provides access to the learning platform at https://my.immerseme.com/.

Where individual learning accounts require manual provisioning, our support team creates the account and provides access details once the account is ready.

6. Consumer Rights

Nothing in this policy limits or excludes rights or remedies that cannot lawfully be limited or excluded under applicable consumer protection laws. Where applicable law provides additional rights or remedies, those rights and remedies apply.