At ImmerseMe, we want you to purchase with confidence. If something isn't right, please get in touch with us on hello@immerseme.com, we're real people, and we'll always do our best to find a fair solution.
Individual subscriptions
If you've accidentally purchased the wrong subscription, been charged twice, or experienced a billing issue, please contact us as soon as possible at hello@immerseme.com.
We assess refund requests fairly, taking into account the circumstances of your purchase, how the service has been used, any applicable consumer protection laws, and whether we've already created your ImmerseMe learning account.
If a refund is approved, it will be returned to your original payment method wherever possible.
Schools, universities & organisations
Institutional licences are typically purchased through quotations, purchase orders, invoices, or written agreements.
Refunds, cancellations, licence changes, and payment terms for institutional customers are generally governed by those agreements, unless otherwise required by applicable law.
If you have any questions about your agreement, please contact your ImmerseMe representative or email hello@immerseme.com.
Subscription renewals
Monthly and annual subscriptions renew automatically at the end of each billing period unless cancelled before the next renewal date.
You can manage or cancel your subscription at any time through your billing profile: https://immerseme.com/account/login
Cancelling a subscription prevents future renewals. Your access to ImmerseMe will continue until the end of your current paid subscription period.
Billing errors
If you believe you've been charged incorrectly, charged more than once, or notice an unexpected payment, please contact us as soon as possible.
We'll investigate promptly and correct any billing errors where appropriate.
Billing profile vs. learning account
When you purchase an ImmerseMe subscription, two separate accounts are involved:
Billing profile
Your billing profile lets you:
- Manage your subscription
- Update payment details
- Download invoices
- Cancel future renewals
Billing profile: https://immerseme.com/account/login
ImmerseMe learning account
Your ImmerseMe learning account gives you access to the learning platform at:
For individual subscriptions, our New Zealand support team personally creates your learning account during business hours and emails your login details once it's ready.
Consumer rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.
Where those laws provide additional rights or remedies, they will apply.
Contact us
If you have any questions about refunds, cancellations, billing, or your subscription, we'd love to help.
📧 hello@immerseme.com