Terms of Use

Last updated: August 20, 2026

These Terms of Use (“Terms”) govern access to and use of the ImmerseMe service provided by ImmerseMe Limited (“ImmerseMe,” “we,” “us,” or “our”). By using the service, you agree to these Terms. If you use the service on behalf of a school, district, university, company or other organization, you represent that you are authorized to bind that organization where applicable.

1. The Service

ImmerseMe provides an immersive language-learning SaaS platform that may include learner activities, teacher/admin tools, progress tracking, speech processing, school integrations and optional AI-powered conversation features.

We may update, improve, add or remove features over time. Material changes that affect security, privacy, accessibility or contractual commitments are governed through our internal review processes.

2. Eligibility and Accounts

You must provide accurate information and use the service only through accounts you are authorized to access.

School-managed accounts may be created or synchronized by an institution through roster imports, integrations or SSO. The institution may control access, classes, assignments and other account settings.

You are responsible for protecting your credentials and must notify us promptly if you believe an account has been compromised.

3. School and Institutional Use

Where an institution purchases or authorizes the service, the applicable order form, subscription agreement, DPA and other written terms between ImmerseMe and the institution may supplement or override these Terms to the extent of a conflict.

Institutions are responsible for ensuring they have authority to provide user information to ImmerseMe and to enable optional features or integrations in accordance with applicable law and institutional policy.

4. Acceptable Use

You must comply with our Acceptable Use Policy. You must not use the service to:

• violate law or another person's rights;
• gain unauthorized access to systems or accounts;
• disrupt, damage or overload the service;
• introduce malware or malicious code;
• harass, exploit or endanger other users;
• submit unlawful or prohibited content; or
• attempt to bypass safety, security or access controls.

5. Customer and User Data

As between ImmerseMe and the customer/institution, the customer retains ownership of customer-provided data, inputs and institutional content, subject to any rights of individual users under applicable law.

You grant ImmerseMe the limited rights necessary to host, process, transmit, secure, support and otherwise operate the service in accordance with these Terms, the applicable customer agreement and our Privacy Policy/DPA.

We do not sell student personal information and do not use institutional or learner data for unrelated third-party advertising or data brokerage.

6. Privacy

Our Privacy Policy explains how we process personal information. For institutional customers, our Data Processing Addendum provides additional data-protection terms.

7. AI Features

Optional AI functionality is also governed by the AI Terms of Use. AI responses are generated automatically and may be inaccurate, incomplete or inappropriate. AI features are designed for educational support and language practice and must not be treated as professional, medical, legal, financial or other high-stakes advice.

The institution or user remains responsible for appropriate oversight and use of AI-generated content.

8. Intellectual Property

ImmerseMe and its licensors retain all rights in the service, software, interface, platform content, trademarks, designs, lesson media and other materials not owned by customers or users.

Except as expressly permitted, you may not copy, modify, reverse engineer, distribute, sell, sublicense, scrape or create derivative works from the service or its proprietary content.

Nothing in these Terms transfers ownership of customer-provided data to ImmerseMe.

9. Feedback

If you provide ideas, suggestions or feedback about the service, you permit us to use that feedback to improve the service without restriction or payment, provided we do not use customer confidential information contrary to our contractual or privacy obligations.

10. Third-Party Services and Integrations

The service may rely on or integrate with third-party providers, including cloud hosting, speech, AI, roster/SSO, email, media-delivery and support providers.

Some integrations are enabled only at the customer's request. Third-party services may have their own terms and privacy practices. Our material Subprocessors are described in our Privacy Policy and Trust Center.

11. Availability and Changes

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Planned maintenance and material releases are generally scheduled to minimize customer disruption where practicable.

We may suspend access where reasonably necessary to protect users, data, systems or the service, respond to a security incident, enforce these Terms or comply with law.

12. Security

We maintain administrative, technical and organizational safeguards designed to protect the service and customer data. Customers and users must also use reasonable security practices, including protecting credentials and promptly reporting suspected compromise.

Security concerns may be reported to hello@immerseme.com.

13. Fees, Subscriptions, Cancellation and Refunds

Fees, subscription terms, renewal, cancellation and payment obligations are governed by the applicable order form, quote, subscription terms or customer agreement.

Where a separate Refund & Cancellation Policy applies to direct purchases, that policy forms part of these Terms.

14. Suspension and Termination

We may suspend or terminate access for material breach of these Terms, non-payment where applicable, unlawful or abusive use, security risk or as otherwise permitted by the applicable agreement.

Customers may terminate in accordance with the applicable agreement or subscription terms.

Upon termination, Customer Data will be handled in accordance with the DPA and Data Retention & Deletion Standard. Customer-controlled production personal data is normally deleted or approved-anonymized within 30 calendar days after a confirmed termination/deletion trigger, subject to legal or contractual requirements and normal backup expiry.

15. Service Retirement or Business Discontinuity

If ImmerseMe intentionally retires the service, closes the relevant business line or undergoes a similar planned discontinuity, we aim to provide customers at least 90 days' notice and a reasonable opportunity to export or migrate available Customer Data where practicable, subject to legal, security, insolvency and technical constraints.

Customer ownership rights in Customer Data do not transfer to ImmerseMe because of an acquisition, restructuring, insolvency or service-retirement event, subject to applicable law and the applicable agreement.

16. Warranties

To the maximum extent permitted by law, the service is provided on an “as available” basis. We do not warrant that every feature will be error-free, uninterrupted, suitable for every purpose or achieve a particular learning outcome.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

17. Limitation of Liability

Any liability limitations, exclusions, caps and remedies for institutional customers are governed by the applicable customer agreement or order form.

For users without a separate written agreement, to the maximum extent permitted by law, ImmerseMe will not be liable for indirect, incidental, special, consequential or punitive loss arising from use of the service. Nothing in these Terms limits liability where such limitation is prohibited by law.

18. Indemnity

Where permitted by law and applicable to the user's relationship with ImmerseMe, you are responsible for losses arising from your unlawful use of the service, infringement of third-party rights or material breach of these Terms. Institutional indemnity obligations, if any, are governed by the applicable written agreement.

19. Government Requests

ImmerseMe reviews requests from law enforcement, courts and public authorities for valid legal authority, jurisdiction, scope and proportionality. We disclose only information legally required and, where permitted, may notify the affected customer or institution before disclosure.

20. Export and Sanctions Compliance

You must not use the service in violation of applicable export-control, sanctions or trade-restriction laws.

21. Changes to These Terms

We may update these Terms from time to time. We will update the “Last updated” date and provide additional notice where required by law, contract or the nature of the change.

22. Governing Law

For institutional customers, governing law and dispute resolution are determined by the applicable written agreement.

Where no separate written agreement applies, these Terms are governed by the laws of New Zealand, subject to mandatory consumer or other legal rights that apply in the user's jurisdiction.