Having trouble getting your microphone or keyboard to work? Use this guide to fix common issues on any device.
In this guide:
- Quick Fix Checklist
- Microphone Issues
- Speech Recognition Issues
- Audio Problems
- Keyboard & Input Issues
- Browser & Permissions
- Device & Network Issues
1. Quick Fix Checklist
Try these simple fixes first — most issues are resolved in just a few minutes.
Refresh the page
or restart your browser
Check microphone
permissions
Use headphones
and reduce noise
Check your
internet connection
2. Microphone Issues
Problems with detecting or using your microphone
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I don't see the microphone prompt.
Your browser or device may be blocking access.
Check browser permissions (see
Section 6).
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The microphone isn't detected.
Make sure your microphone is connected and
selected
as the default input device.
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The microphone icon isn't responding.
Try refreshing the page, closing other tabs,
and testing your microphone (see your
device setup guide).
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My microphone works in other websites but not here.
Check that ImmerseMe has permission to use
the
microphone in your browser and device settings.
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Test Your Microphone
Before a lesson, always test to make sure your microphone is working.
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Browser Test
User your browser's built-in test (if available)
or another site
like mic test websites.
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ImmerseMe Test
Start a speaking activity and speak normally.
The microphone icon
should react to your voice.
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3. Speech Recognition Issues
The system isn't understanding you correctly.
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My answer is not recognized.
Speak naturally, not too fast. Use headphones
and a quiet space.
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Sometimes my speech is recognized, sometimes it isn’t.
Check your internet connection and reduce
background noise.
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Tips for Best Results
Speak clearly and at a natural pace.
- Use a quiet room.
- Keep the microphone close.
- Avoid talking too softly or too loudly.
- Use headphones when possible.
4. Audio Problems
Issues with hearing audio
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I can't hear the audio.
Check your device volume, unmute it, and
make sure your headphones are connected.
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Audio is choppy or cuts out.
Check your internet connection or try closing
other browser tabs or apps using bandwidth.
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The audio is out of sync.
Refresh the page or restart your browser.
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5. Keyboard & Input Issues
Problems typing words or special characters
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I can't type accented letters.
Make sure you're using the correct language
keyboard layout (see your
device setup guide).
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My keyboard language is wrong.
Switch to the correct keyboard input method
for the language you're learning.
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IME (Input Method Editor) isn't working.
Check that your IME (e.g. Pinyin, Japanese)
is enabled.
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6. Browser & Permissions
Permission or browser-related issues
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Permission is blocked or grayed out.
Your device or school settings may restrict
microphone access. Contact your teacher or
IT administrator.
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Browser keeps asking for permission.
Clear site data or cookies for ImmerseMe,
then reload the page.
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It only works in one browser.
For best results, use the latest version
of Chrome, Edge, Safari, or Firefox.
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7. Device & Network Issues
Problems related to your device or network
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My school device won't let me change settings.
School-managed devices may have restrictions.
Contact your teacher or IT administrator.
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It doesn't work on the school Wi-Fi.
Some networks block microphone access or
real-time audio. Try a different network
or contact IT.
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Bluetooth headset or mic isn't working.
Try disconnecting and reconnecting, or use
a wired headset.
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Still need help?
Our Support team is ready to assist you. Click the Feedback button on the right side of the ImmerseMe page to report an issue, or email us at hello@immerseme.com.
