Troubleshooting Common Issues

Scott Cardwell

Updated July 13, 2026 03:25

If you're experiencing an issue with ImmerseMe, we're here to help. Below are some common problems and simple steps to resolve them.

Common Issues & Solutions

ISSUE	WHAT IT MEANS	WHAT YOU CAN TRY
Microphone isn't working	ImmerseMe can't detect your microphone or isn't receiving audio.	Check your microphone is connected and turned on. Allow microphone access in your browser/device settings. Refresh the page and try again. Try using a different browser.
No audio	Audio may be muted or your device output is not set correctly.	Check your device volume and unmute it. Make sure your headset or headphones are connected properly. Try a different headset or speaker. Refresh the page.
Connection or loading issues	Your internet connection may be unstable or slow.	Check your internet connection. Try switching to a more stable Wi-Fi or wired connection. Close other tabs/apps using bandwidth. Reload the page.
Speech recognition isn't working	The system may not be picking up your speech clearly.	Speak clearly and at a natural pace. Reduce background noise. Check your microphone settings. Try again in a quieter environment.
Unable to log in	There may be an issue with your account or password.	Check that you're using the correct email/username. Reset your password if needed. Ask your teacher or administrator if you need help.
Lesson isn't working correctly	This could be a temporary browser issue.	Refresh the page. Clear your browser cache and cookies. Try a different browser. Make sure your browser is up to date.

Still need help?

Our Support team is ready to assist you. Click the Feedback button on the right side of the ImmerseMe page to report an issue, or email us at hello@immerseme.com.